Heartbeat NPS & AI Reporting
Real Time Sentiment & Loyalty Measurement
Measure Loyalty | Identify At-Risk Stores | Track Trends Over Time
GuestStar AI sends post-visit Net Promoter Score surveys automatically, scoring each response in real time. Scores are tied to specific locations, making it easy to spot patterns and performance gaps. Trends are tracked over time to highlight where loyalty is improving—or slipping.
Retention Through Real-Time Insights
Increase Guest Retention | Spot Loyalty Drops Early | Take Action Before Churn
Consistent feedback is the key to building long-term guest relationships. A single drop in loyalty can impact revenue, brand trust, and repeat visits. Heartbeat NPS helps identify these moments early so action can be taken before guests churn.
TESTIMONIALS
Hear what our clients have to say about GuestStar AI
"Before GuestStar, we had no way to measure our ratings, reviews and operational issues easily and at scale. Now we get live insights by location, and we’ve been able to catch & fix issues before they became bigger problems.... most of all, business is up!"
Jill Heck – Director of Franchise Operations, Bubbakoos Burritos