Thought Leadership Library

Introduction Every day, many millions of consumers turn to Google with immediate intent, searching phrases like "best restaurant nearby"...

While serving a good product, and satisfying the customer is in many ways unchanged ---the fast-paced digital environment restaurants...

While digital channels were changing the game for restaurants, the at-scale behavior changes the pandemic of 2020 ushered in were just...

In the hyper-competitive hospitality market, Guest Satisfaction isn't just a good idea— it's a survival metric . Few metrics are more...